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Regardless of your position, your success and your organization's success, is influenced by the quality of your relationship with your co-workers and customers. Diversity of co-workers / customers and how we individually and as a group communicate will directly impact the productivity of the organization.

Learn how to influence and improve those relationships, through understanding the message, your tone of voice, your choice of words, your body language and the context in which you speak affects your communication and in turn the overall productivity of your organization

Learning Objectives

  • Identify common communication problems that may be holding you back
  • Diversity in the workplace, co-workers and customers and how we communicate
  • Learn that how we communicate effects productivity, and how to be more efficient with it
  • Develop skills in asking questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Learn five of the secrets for getting along with others
  • Understand techniques you can use to persuade others to do what you’d like them to do

Understand how culture and gender and generation differences can create communication problems. Learn how to avoid and overcome many different situations.

Communication-Profitability

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